J. Wood Highland June 2026

Customer Service Assistant & Marketing Coordinator at J. Wood Highland. 

At J. Wood Highland, the people behind the business are just as important as the products themselves. Whether supporting customers, creating content, or showcasing new ranges, every member of the team plays a role in delivering the service and experience our customers know us for at J. Wood Highland. 

In this Employee Spotlight, we caught up with Millie Bradley, our Customer Service Assistant & Marketing Coordinator, to talk about joining the business, balancing a dual role, and what she enjoys most about working across both brands. 

Starting the Journey 

Millie joined J. Wood Highland in November and quickly became part of the team. 

“I felt welcomed straight away, and I’ve enjoyed being involved in different areas of the business from early on.” 

The combination of customer service and marketing was what first attracted her to the role. 

“I’ve always enjoyed working with people, but I also like the creative side of marketing, so having a role that combines both felt like a really good fit for me.” 

No Two Days the Same 

One of the things Millie enjoys most is the variety her role brings day to day. 

From supporting customer enquiries and orders to creating content, campaigns, and creative projects for J. Wood Highland, every day looks a little different. 

“Some days are heavily focused on customer service, while other days are more focused on the wider marketing side of things.” 

She’s also become familiar with encouraging the rest of the team to get involved in content. 

“I’m usually trying to get people involved in posts, which means regularly going into the warehouse and convincing someone to be on camera for five minutes.” 

Learning the Industry 

Joining a business with Highland wear offerings meant there was plenty to learn. 

“At first it felt a bit overwhelming trying to learn all the different products, styles, and traditions that come with Highland wear, but over time it’s all started to click.” 

Since joining, Millie has developed a broader understanding of the industries, customer expectations, and how J. Wood Highland delivers a great customer experience. 

A Supportive Team Environment 

When asked about the team, Millie highlighted the supportive culture across the business. 

“Everyone is really friendly and approachable, and there’s always someone willing to help if you need it. It just makes it a really supportive place to work.” 

She was also surprised by how quickly she was trusted with responsibilities and involved in projects from the beginning. 

“I was involved from the beginning, which helped me settle in quickly and feel part of the team straight away.” 

Looking Ahead 

Looking to the future, Millie is excited to continue developing the creative side of her role, particularly around content creation and campaigns. 

“I want our marketing to better reflect what goes on behind the scenes and keep customers engaged with the business.” 

A big part of that is helping customers get to know the people behind J. Wood Highland, not just the products they offer. 

What Makes J. Wood Highland Stand Out? 

For Millie, it comes down to care and attention to detail. 

“There’s a real team effort to make sure customers receive the best possible service and experience, and I think that’s something customers really notice.” 

That customer-first approach runs through everything we do. 

Outside of Work 

When she’s not working, Millie enjoys socialising, keeping busy and, by her own admission: 

“Shopping… probably a bit too much.”

Stay connected with us on Facebook and Instagram for further updates, new product launches and upcoming announcements.